Legal

Privacy Policy

Linkforge Pty Ltd

Business Central Apps, services and website interactions

Publication date: 8 September 2026

Effective date: 8 September 2026

1. About this policy

This Privacy Policy explains how Linkforge Pty Ltd ABN 35 670 457 637 (Linkforge, we, us or our) handles personal information when people contact us, use our website at http://linkforge.com.au, receive our services or support, or use a Linkforge Microsoft Dynamics 365 Business Central App.

It applies to any Linkforge Business Central App whose Microsoft AppSource or Microsoft Marketplace listing links to this policy.

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable.

2. Information handled by our Apps

Customer Data means information entered into, stored in or processed by a customer's Business Central environment, including business records that may contain personal information.

Linkforge Apps run inside the customer's Business Central environment. Unless a future App listing and an updated version of this policy expressly say otherwise:

  • Customer Data remains in the customer's Business Central tenant;
  • the Apps do not transmit Customer Data to Linkforge or to a Linkforge-controlled database, Azure service or other external service;
  • Linkforge does not collect or retain a separate copy of Customer Data;
  • the Apps do not send customer records or personal information to Linkforge for analytics or advertising; and
  • Linkforge does not sell Customer Data or personal information.

Microsoft hosts Business Central and may process platform, security and diagnostic information under Microsoft's agreements and privacy terms. Linkforge does not control Microsoft's platform-level processing.

3. Information Linkforge collects directly

Although Linkforge does not collect Customer Data through the Apps, we may collect ordinary business and contact information when you deal with us, including:

  • your name, job title, employer, business email address, telephone number and business address;
  • enquiries, support requests, feedback and correspondence;
  • quotation, subscription, invoice and payment-administration information;
  • App name, version, Business Central version and non-data configuration details that you provide when requesting support; and
  • basic website information such as IP address, browser type, essential cookie information and standard server logs.

You do not have to provide personal information to us, but we may be unable to respond to an enquiry, supply an App or service, administer an account or provide support without the information reasonably required for that purpose.

4. Support access

Linkforge does not require a routine copy of production Customer Data to support an App. Where troubleshooting requires visibility of a customer's environment, support should be provided through customer-controlled screen sharing or temporary access to the customer's Business Central tenant.

Customers should not send Linkforge unredacted production records, database extracts or screenshots containing unnecessary personal information. If separate handling outside Business Central becomes necessary, Linkforge and the customer must agree the purpose, method, security, access and deletion arrangements before the information is transferred.

5. How we use personal information

We use the personal information we collect directly to:

  • respond to enquiries and communicate with customers and prospective customers;
  • supply, license, invoice, support and maintain our Apps and services;
  • manage customer accounts, subscriptions and business relationships;
  • investigate defects, security issues and suspected misuse;
  • improve our Apps, documentation, services and website without using Customer Data;
  • send relevant Linkforge business communications where permitted by law and honour unsubscribe requests; and
  • comply with law, resolve disputes and protect our legal rights.

6. Disclosure

We may disclose the personal information we collect directly to Linkforge personnel and contractors, Microsoft services used for business email and administration, website and communications providers, accountants and professional advisers, or regulators and authorities where required or authorised by law.

We do not disclose personal information to third parties for their own marketing. We do not disclose Customer Data collected through an App because the Apps do not transmit that data to Linkforge.

Some providers, including Microsoft, may process business contact or website information in Australia and other countries under their own service arrangements. Linkforge will take reasonable steps required by applicable privacy law when making an overseas disclosure.

7. Storage, security and retention

Customer Data processed by an App is stored and protected within the customer's Business Central tenant and is controlled by the customer under its Microsoft arrangements, permissions, retention settings and security policies.

For information Linkforge collects directly, we use reasonable safeguards such as access controls, multi-factor authentication, secure Microsoft services, endpoint protection and confidentiality obligations.

We retain business contact, account, invoice and correspondence records only for as long as reasonably required for the relevant relationship, support, legal, tax and record-keeping purposes. When information is no longer required, we take reasonable steps to delete or de-identify it.

8. Website cookies and communications

Our website may use essential cookies and standard server logs for security and operation. If Linkforge introduces non-essential analytics, advertising cookies or tracking technologies, we will update this policy and provide any notice or choice required by law.

You may opt out of marketing communications by using the unsubscribe facility in the message or contacting us. We may still send service, security, account and invoice communications.

9. Access, correction and complaints

You may ask to access or correct personal information Linkforge holds about you by contacting us using the details below. We may need to verify your identity before responding.

For information held in your employer's or another customer's Business Central tenant, contact that organisation because it controls the relevant records.

If you have a privacy complaint, provide details to our Privacy Contact. We will investigate and respond within a reasonable time. If you are not satisfied and Australian privacy law applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Changes to this policy

We may update this policy when our Apps, website, business practices or legal obligations change. The current version will be published at https://linkforge.com.au/privacy with its effective date.

If a Linkforge App is changed to transmit or store Customer Data outside Business Central, Linkforge will update the App's documentation and this policy before that processing begins.

11. Contact Linkforge

Privacy Contact: Privacy Officer, Linkforge Pty Ltd

Email: privacy@linkforge.com.au

Telephone: +61 3 7056 9956

Website: http://linkforge.com.au